FAQ


General FAQs

Anybody 19 years of age or older with a registered Budderweeds account can place an order! Proof of Age authorization is mandatory and quick using our secure proprietary identity software system. Canadian residents and tourists must present ID that has been issued by a government, bears the persons photo, name and birthdate. Customers may choose to ship to their place of work or hotel for visitors.

To order from Budderweeds you need to be 19 years of age or older. Create an Account including your email, verification of age and proof of identity and we will verify as soon as possible!

Yes, your information is secure.

First: to secure ordering information our website uses SSL Certification.  SSL Certificates are small data files that digitally bind a cryptographic key to an organisation’s details. When installed on our web server, it activates the padlock and the https protocol and allows secure connections from our web server to your browser. SSL is used to secure credit card transactions, data transfer and logins.

Second:  All information including your personal info, your account details, your order history are not stored on our site nor online.

Third:  Once your proof of age is confirmed we “shred” your electronic file. All electronic data is overwritten with software that incorporates a fixed sequence or patterns of letters, numbers or symbols. Our processes meet or exceed all government specifications. It’s not coming back.

Fourth: we will not ever provide any information about our customers or ourselves for that matter to any government or police organisation, with or without a warrant, ever.  Our computers are ‘set’ with a pre-installed binary virus and will be wiped clean.

 

Budderweeds discreetly ships by secure courier in completely odourless packaging. The shipping label does not advertise the business of origin as “Budderweeds” or nature of contents. Feel safe when ordering from Budderweeds, all our customers account information is encrypted using AES 256 bit encryption and never stored on the website. Our privacy policy in a nutshell – Budderweeds does not share your personal information, to anyone, ever.

 

Budderweeds ships by secure courier in odourless packaging. The shipping label does not advertise the business of origin is “Budderweeds” and packages are estimated to arrive between 3-5 days nationwide with the Maritimes and Territories adding a day to both ends of that estimate.  

For any specific questions on shipping, please contact our Customer Care Team or [email protected] for further information.

Individual items are put into child resistant and odour proof sealed packages. Those packages are shipped in discrete boxes or bags (depending on sizes) and are shipped out within 24 – 48 hours of order received and payment processed.  You will receive an email with your tracking number on it for verification. Please note that the expected delivery date is provided by the courier, and is subject to change, couriers operate during regular postal business hours Mon-Fri.

We accept Interac E-transfers as payments for orders! We will be expanding to accepting other options in the near future. Please ensure all e-transfers sent are set up for email notification only, e-transfers sent with a text notification will not be deposited. 

No, Unfortunately not! Budderweeds is only available in Canada. Come visit!

Canada Post, Express Post, FLAT fee $15

Rush Delivery, Priority Post, $45 ***We do not guarantee rush deliveries to PO boxes as some rural areas will now allow Priority Shipping to PO boxes***

Minimum order for Free Shipping is $200.

All packages are shipped during courier operating business hours and days.

Please contact our customer service department at [email protected] if there was a problem with your order. If you’re dissatisfied with your order in any way, please let us know the problem and we will find a way to fix it!

Budderweeds will accept returns and exchanges for the reason of defect. If you are not satisfied with the cannabis products and have reason to suspect it is defective, please contact us at [email protected] and we will do our best to make sure you are happy with our product.

If you wish to return or exchange your product due to any form of adverse reaction, we ask you to immediately contact Budderweeds and we will assist you in making necessary return arrangements.

Budderweeds customer care is available from 9am – 9pm EST by email, please contact [email protected] for inquiries.

Shipping our products in the summer is very challenging! We take every measure to ensure your product stays cool and is shipped quickly to arrive at its destination in prime condition. To ensure your products arrive in peak condition, we recommend shipping RUSH DELIVERY and adding ‘Signature Upon Delivery’ to your order notes to ensure no orders are left out in the sun and heat. Due to the heat, we are not able to guarantee the condition of products upon arrival when shipped with services requiring 3 or more days for delivery.

Budderweeds will retain and hold any orders without payment for a period of 72 hours, after this holding period the order will be automatically cancelled. Any orders that are cancelled can be revived by contacting customer service and will be fulfilled if the product is available in stock. If a revived order contains product(s) that can’t not be fulfilled, we will substitute the product(s) with the best alternative unless otherwise specified by the customer.

Products FAQs

We source all of our marijuana from local craft cannabis cultivators.  We carefully select the producers of each and every item we carry —  ensuring the best production practices are being utilized to develop the highest quality product. We’re Investing locally in socio-economic activity associated with the cannabis industry because we believe and have personally experienced how it creates a strong foundation for community development. 

We support our independent craft growers thriving cultivation because we know it assists in ensuring the long-term sustainability of the premium products we provide. Whether it’s our potent flowers, outstanding concentrates, or delectable edible goods, we’re committed to sourcing responsibly produced products of the highest quality.

Cannabis is a renewable agricultural resource.  Post-prohibition will allow for further expansion of innovative applications, creating products and that help our transition towards a regenerative society as it was in pre-prohibition

We are big proponents of micro-dosing for the uninitiated and those of you who may have heard about or have experiences of your own “WAY TOO MUCH” feeling.  That isn’t fun.  We have created a series of edibles with an infused THC spectrum ranging from 5mg of chill to 120+mg of  ‘choose your own adventure’.  Each edible comes with a clear indication of THC levels, We encourage you to: Find our limit and consume within it.

Concentrates, also known as extracts, are made by extracting the cannabinoids from the cannabis flower, leaving behind the plant matter, resulting in a more pure and potent product.

 

Rush Delivery orders are always moved to the front of the order queue for shipment within 24 hours of payment deposit (Monday – Friday). Rush Delivery to certain rural areas in the Territories and Maritimes are not guaranteed to arrive within the estimated 2-4 days and can take up to 7 days.

Vape products ordered by Rush Delivery are not covered under our guarantees, air transport of vape products may affect the stability of the contents due to the higher pressures experienced during transport. We do not suggest or recommend vape products are shipped Rush Delivery, however, we will always process the order and ship the products. Rush Delivered vape products will not be covered under standard replacement policies.

We would like to thank all the interest the Free Edibles Sample Pack has generated for Budderweeds, this promotion has concluded March 2018, please look forward to future promotional offers, you will be automatically added to our mailing lists by signing up with our site or signing up for our Newsletter.